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Helpdesk begins search for external providers

Abstract:
Five employees will lose their jobs when Kent State contracts its Helpdesk services to an outside company that specializes in higher education. The desk provides support for Flashline, Vista and general computer problems. The changes are expected to take affect by the end of 2009....

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Me

posted 6/25/09 @ 6:55 PM EST

I have a friend who has been working at the Help Desk for 11 years. She applied for a different position within Kent State, interviewed, and was passed over for another employee who has only been working there for 2 months. If this is how Kent State treats it's long term employees, throwing out experience to save a few bucks, then I think it really says what a sad state the university really is in. Last time I checked they were there to enrich, educate, and assist students to create a brighter future for us all. It would seem that saving money has become more important!!!
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Robin Anderson

posted 6/26/09 @ 8:44 AM EST

Carefull now...you don't want to be labeled a 'malcontent' just because you dared observe that 'the emperor's not wearing any clothes', eh? I hear many businesses also out-source their hr departments now-adays...just to save money, don't ya know.

I wonder if the new help-desk service providers will be speaking the Queen's English?
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